Terms and conditions

UK London Chauffeur
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Terms and Conditions

UK London Chauffeur will respond either by telephone, fax, post or email, giving an individual quote based on the information provided. As required we will negotiate and agree on a price or pricing for the work detailed and agree on a payment method.

For non airport collections we have a 15 minute grace period, after which waiting time may be charged.

For airport arrivals, we monitor the flight arrival time and have a grace period of 60 minutes from the flight landing time. Waiting time, over and above 60 minutes, may be subjected to a charge (in increments of 15 minute time periods) at £7.50 per 15 minutes.

Any variations to the journey/s originally discussed, booked and agreed to, between UK London Chauffeur and the Client may be subject to additional charges, if these changes involve extra time, parking fees, congestion charges, extra distance being covered and/or subsistence due to extended time.

No hidden taxes, fees or extra charges will be payable upon completion of the job except as stated above.

No service charge is included or expected and forms no part of any price / quote given. This is purely at the discretion of the Client and forms no part of our pricing.

Quotations are based and calculated on hours and mileage starting and ending at our London address. Therefore, you will be charged for our journey TO you and afterwards FROM you, and not necessarily just the time you are in the vehicle itself. An allowance is made for this in our fixed price transfers but for ‘as directed’ services, this time will be charged and included as part of the service within your quote.

Online Bookings:- Very rarely, errors may occur where online routes & quotes are calculated incorrectly. Should this issue arise, and we see the quote to be clearly and obviously incorrect due to a mis-calculation, UK London Chauffeur maintains the right to send a correct quote and/or cancel orders placed at the incorrect price. If the order has been confirmed and paid for with a card UK London Chauffeur will refund the amount in full and, should the customer wish, re-book and charge for the correct agreed amount. In the first instance UK London Chauffeur will contact you to explain should an error of this nature occur.

Every effort will be made to provide the vehicle requested, however circumstances may make the substitution of a similar type / class of vehicle necessary. On rare occasions subcontracted vehicles may be used.

Every effort will be made by UK London Chauffeur to ensure that the vehicle/s arrive on time at both their pick-up and designated destination locations. The Company shall not be held responsible or liable for any delays (and / or arising consequential losses) that occur, which is beyond our control.

The driver will travel by the most appropriate route on that day, unless instructed or directed otherwise by the Client.

All vehicles are fully insured for the purpose of transportation in accordance with British Law. However properties are carried entirely at the Clients own risk and the Company shall not be held responsible / liable for any losses / damage to such property. It is the responsibility of the Client to ensure that when they vacate the vehicle they take with them all their luggage/items.

UK London Chauffeur maintains a non smoking policy in all its vehicles.

For executive transport and above, car parking fees (at the prevailing rate) will be added to the overall cost.

Our drivers are professional drivers and are not exempt from their legal driving obligations and as such we do not expect them to compromise these obligations.

For any bookings over the value of £100 we will require a deposit of 50% with the outstanding balance to be cleared at least 7 days before your journey begins.

Please note there is a 2% admin charge for multiple transfers (10 transfers +)

To cancel a booking you must email us or call +44 (0) 203 633 3905. We will confirm your cancellation once received and credit you with any refund in accordance with our policy below:

  • Any job cancelled within 24 hours of the time of hire will forfeit 100% of the cost.
  • Any job cancelled within 48 hours of the time of hire will forfeit 50% of the cost.
  • There will be no charge for cancellations over 48 hours prior to time of hire.
  • However, if a specific vehicle and chauffeur have been requested and a deposit has been paid to secure this request or additional items or services have been purchased on behalf of our clients then we reserve the right to retain the deposit and charge in full for the services/items lost.
  • Any work we undertake shall be subject to these conditions with no exception, so please ensure you have read and fully agree to these terms.


Please note that any driver we provide collecting from a function (party, awards, social event or similar) will wait 40 minutes from the booked pick up time, and if no contact has been made between the client/passenger and driver or office either by voice or text, has the right to leave site and charge in full.

Privacy Policy

We do not store your credit card information on our computers or in physical form in our office. Once you have made a transaction with us using your credit card, your card details are shredded immediately after the transaction is processed.

Visitors to our website

When someone visits www.uklondonchauffuer.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

When someone visits www.uklondonchauffeur.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not, as well as using videos on our site. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To change your browsers cookies settings/permissions you can follow the instructions on this website - www.aboutcookies.org.uk. Alternatively you can learn even more about cookies and how control and disable cookies on cookiesandyou.com.

You can find even more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

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